1. Agreement and eligibility

These Terms of Use govern access to and use of RunOps, runops.pro, and related services (the “Service”). The Service is provided by Yubi Limited (company number 13079780) (“Yubi”, “RunOps”, “we”, “us” or “our”). By accessing or using the Service on behalf of a business or other organisation, you confirm that you have authority to bind that organisation. If you do not agree to these terms, do not use the Service.

The Service is intended for business and professional use, not personal or consumer use. If you have a separate written agreement, order form, or data processing agreement with us, that agreement takes precedence to the extent of a conflict.

2. Accounts and authorised users

You must provide accurate information, protect your credentials, and promptly tell us about unauthorised access. You are responsible for your authorised users’ use of the Service and for ensuring that their roles, permissions, and connected accounts are appropriate.

We may suspend or restrict access where reasonably necessary to protect the Service, investigate a suspected breach, comply with law, or prevent harm. Where practical, we will give notice and work with you to restore access.

3. Customer Data and permissions

You retain ownership of Customer Data. You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, process, transmit, display, and otherwise use Customer Data only as necessary to provide, secure, support, and improve the Service and to comply with law.

You are responsible for Customer Data and for obtaining all permissions, notices, and lawful bases needed to submit it to the Service, connect third-party accounts, and instruct us to process it. You must not use the Service to process data where doing so would breach applicable law, a third party’s rights, or the terms of a connected service.

4. AI features and human review

The Service may generate AI-assisted suggestions, summaries, drafts, classifications, and actions. AI output is probabilistic and may be inaccurate, incomplete, or unsuitable for your circumstances. You are solely responsible for reviewing output and for every decision, communication, or action you take using it.

The Service is not legal, financial, medical, employment, safety, or other professional advice. Do not rely on AI output as the sole basis for a decision that could materially affect a person, customer, worker, property, or legal right.

5. Acceptable use

You must not, and must not permit any person to:

• use the Service unlawfully, deceptively, abusively, or in a way that infringes privacy, intellectual-property, or other rights;
• submit malware, attempt unauthorised access, interfere with the Service, probe its security, or bypass access controls or rate limits;
• use the Service to send unlawful, unsolicited, discriminatory, threatening, or harmful communications;
• reverse engineer, decompile, copy, resell, rent, or create a competing service from the Service except where law prohibits that restriction;
• use AI features to generate or distribute harmful content, impersonate a person, or make solely automated decisions where prohibited by law.

6. Third-party services

The Service may allow you to connect third-party services, including Gmail, SignWell, and BoldSign. Those services are provided by third parties, not by us. You choose whether to connect them and are responsible for complying with their terms. We are not responsible for third-party services, their availability, or changes they make to their products or APIs.

7. Fees and service changes

Fees, payment terms, taxes, renewals, and any usage limits will be stated in an applicable order form, quote, or other commercial agreement. Unless that agreement says otherwise, fees are non-refundable and exclude applicable taxes.

We may modify, update, or discontinue features where reasonably necessary for security, legal compliance, technical reasons, or product improvement. We will use reasonable efforts to give advance notice of material adverse changes to paid features.

8. Intellectual property and feedback

We and our licensors own all rights, title, and interest in the Service, its software, documentation, branding, and underlying technology. Subject to these terms and payment of applicable fees, we grant the customer a limited, non-exclusive, non-transferable, non-sublicensable right for its authorised users to access and use the Service during the agreed subscription period.

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use them without restriction or compensation.

9. Confidentiality

Each party may receive confidential information from the other. The receiving party will use that information only to perform or receive the Service and will protect it using reasonable care. This does not apply to information that is public without breach, already known without confidentiality obligations, independently developed, or rightfully received from another source. A party may disclose confidential information where required by law after giving notice where legally permitted.

10. Disclaimers and liability

To the maximum extent permitted by law, the Service is provided “as is” and “as available”. We do not warrant that the Service will be uninterrupted, error-free, secure, or suitable for every purpose. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to that, neither party will be liable for indirect, incidental, special, consequential, punitive, or loss-of-profit, revenue, goodwill, data, or business-opportunity damages. Our total liability arising from the Service will not exceed the fees paid or payable by the customer for the Service in the 12 months before the event giving rise to liability; if no fees were paid, our total liability will not exceed £100.

11. Termination

You may stop using the Service at any time, subject to any agreed subscription commitment. We may terminate or suspend your access for material breach, non-payment, legal requirements, or where continued use creates risk for us, the Service, or others. On termination, your right to use the Service ends. We will handle Customer Data in accordance with our agreement, applicable law, and our Privacy Policy.

12. Changes, governing law, and contact

We may update these terms from time to time. If a change is material, we will provide reasonable notice through the Service, by email, or on this page. Continued use after the effective date means you accept the updated terms. These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Questions or notices should be sent to legal@runops.pro or Yubi Limited, Oaklands Cottage, Gorstage Lane, Gorstage, Northwich, England, CW8 2ST.